Returns Policy

Return Policy

Last updated: 23-11-2023

Welcome to PerfumeBey. We want you to be satisfied with your purchase. However, if you are not entirely satisfied, we apply the following return policy to support you. Please read this policy carefully before submitting a return request. If you have any questions, please contact us via the provided email and number.

Return Conditions:

General Conditions: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received.

Timeframe: You can request a return within 14 days of receiving the product.

Excluded Products: Some products, such as custom-made items or products with hygiene restrictions, cannot be returned unless they are defective.

Return Process:

Request: To request a return, please contact us via (Contact ) stating your order number, the reason for the return, and any relevant photos.

Approval: We will review your return request and let you know if it has been approved. If approved, you will receive instructions for the return shipment.

Packaging: Securely package the product in its original packaging, include a copy of your invoice, and send it to the specified return address.

Refund:

Processing Time: After receiving and inspecting the returned product, we aim to process a refund within 4 days.

Refund Method: Refunds will be made via the original payment method, unless otherwise agreed.

Shipping Costs:

Responsibility: The costs for returning a product are the responsibility of the customer, unless the product is defective or delivered incorrectly.

Original Shipping Costs: Original shipping costs will not be refunded, unless the returned product is defective or delivered incorrectly.

Defective or Incorrectly Delivered Products:

Notification: If you receive a defective or incorrectly delivered product, please contact us immediately. We will arrange for a replacement or refund, including shipping costs.

Changes to the Return Policy:

Changes: We reserve the right to change this return policy at any time. The most recent version will be published on our website.

Thank you for shopping at PerfumeBey. We appreciate your trust in our products and service. If you have any further questions, please do not hesitate to contact us.