FAQs

Frequently Asked Questions (FAQ)

How do I place an order?
- Navigate to the desired product, select the desired options and add it to your shopping cart. Then follow the steps in the checkout process.

Can I change or cancel my order after placing it?
- Please contact us as soon as possible via the indicated email or number if you want to make any changes. Cancellation is possible as long as the order has not yet been shipped.

What are the shipping costs?
- Shipping costs vary based on the delivery address and shipping method chosen. You can view the exact costs during checkout.

How can I track my order?
- Once your order has shipped, you will receive an email with tracking information. You can track the progress of your order with the tracking code provided.

What should I do if my product is damaged or defective?
- Contact us immediately and provide us with photos of the damaged or defective product. We will find a solution such as replacement or refund.

Can I return a product?
- Yes, you can return a product within 14 days of receipt. Please refer to our Returns Policy for detailed instructions.

How long will it take before I receive my refund?
- Upon receipt and inspection of the returned product, we aim to process a refund within 4 days.

Do you accept international orders?
- Yes, we accept international orders. Please review available shipping options and costs during the checkout process.

Is my personal information safe?
- Yes, we take the protection of personal data seriously. For more information about how we treat your data, please see our Privacy Policy.

How can I contact you?
- You can contact us via ( contact form ). Our customer service is there for you.

What should I do if I have received a wrong product?
- Please contact us immediately and provide us with photos of the product received. We will ensure that you receive the correct product.

Do you have any other questions? Do not hesitate to contact us. We are ready to help you!